vc77's Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") applies to the website, mobile version, and all related services operated by the vc77 platform ("we", "us", or "vc77"). This Policy describes what personal information vc77 collects, how that information is processed, how long it is retained, and what measures are taken to protect your information.

By registering an account on our platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, you are advised to stop using our services and contact our support team directly.

This Policy is written in English and is intended for users based in Bangladesh. Our services are available to those aged 21 and above only.

2 What Information We Collect

vc77 collects only the information strictly necessary to operate our services, ensure security, and improve your experience.

2.1 Information Provided at Account Registration

• Full name (in Bengali or English)
• Email address
• Mobile number (Bangladeshi)
• Date of birth (for age verification)
• Payment method account details (bKash / Nagad / Rocket number)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Session duration and login/logout times (BST, UTC+6)
• Pages visited and time spent on each page
• Click, scroll, and navigation patterns

2.3 Transaction-Related Information

A record of every deposit and withdrawal transaction is stored, including the transaction amount, date and time, payment method used (bKash, Nagad, or Rocket), and transaction status.

3 Purpose of Data Use

vc77 uses collected information only for the following specific purposes:

3.1 Service Operation & Improvement

• Ensuring account creation, verification, and management
• Processing deposits and withdrawals correctly
• Personalising and improving the user experience
• Identifying and resolving technical issues on the platform

3.2 Security & Fraud Prevention

• Detecting unauthorised access and fraudulent activity
• Verifying account ownership
• Complying with AML (Anti-Money Laundering) regulations
• Age verification (21 years and above only)

3.3 Communication & Support

vc77 uses your email and mobile number to send important account notifications, transaction confirmation messages, and responses to your requests. No unsolicited promotional messages are sent without your consent.

3.4 Promoting Responsible Gaming

By reviewing user behaviour, vc77 tries to identify potentially problematic gambling patterns and provides support when needed. This is done entirely in your interest.

4 Cookies & Tracking Technologies

vc77 uses cookies and similar technologies to operate the platform correctly and improve the user experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. Without them, login sessions cannot be maintained, transactions cannot be kept secure, and your preferences cannot be saved. There is no option to disable these cookies.

4.2 Functional Cookies

These cookies are used to remember your language preference, theme settings, and other customisations. They save you from having to set everything up again on each visit.

4.3 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the platform are used most and where there is room for improvement. This data does not identify any individual.

5 Data Storage & Security Measures

vc77 follows industry-standard security technologies and processes to protect your information. No security measure is one hundred percent guaranteed, but we take every precaution available.

5.1 Technical Safeguards

• SSL/TLS encryption — all data transmissions are encrypted
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication (2FA) available
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

5.2 Data Retention Period

Information for active accounts is retained for as long as the account remains active. After an account is closed, certain information may be retained for a defined period due to legal and regulatory obligations. Transaction records are kept long-term for financial security purposes.

5.3 Your Responsibilities

You also play a role in keeping your account secure. Do not share your password with anyone, use a strong password, and if you notice any suspicious activity, report it immediately via our 24/7 live chat.

6 Sharing Data with Third Parties

vc77 never sells or exchanges your personal information. However, limited information may be shared in the following circumstances:

6.1 Service Provider Partners

For payment processing, the information necessary to complete transactions is shared with bKash, Nagad, and Rocket. Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi) receive limited session data to ensure fair play. All such partners operate under strict confidentiality agreements.

6.2 Legal Obligations

Information may be disclosed to authorities in accordance with applicable laws in Bangladesh or by court order. In such situations, vc77 will follow the legal process and will make every effort to inform you where possible.

6.3 Business Transfers

If a significant change occurs in vc77's business structure (such as a merger or acquisition), user data may be transferred. In such cases, you will be notified in advance.

7 Your Rights Over Your Data

As a vc77 user, you have the following rights over your own information:

7.1 Right to Access

You can request at any time to know what information vc77 holds about you. Send a request to [email protected] and we will provide a summary of your stored data.

7.2 Right to Rectification

If any information in your profile is incorrect or out of date, you can have it corrected. Changing certain information (such as registered identity details) may require verification.

7.3 Right to Erasure

If you request that your account be closed, vc77 will delete as much of your data as possible under applicable law. However, certain records kept due to legal obligations may not be immediately deletable.

7.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your data be restricted. However, this may affect the availability of some services.

7.5 Right to Complain

If you have any complaint about how your data is used, please contact [email protected] first. Our team is available 24/7 to receive and resolve your complaint.

8 Protection of Payment Information

Three mobile banking services are used for deposits and withdrawals at vc77: bKash, Nagad, and Rocket (Dutch-Bangla Bank's mobile wallet). vc77 takes extra precautions to protect information connected to these payment channels.

8.1 Payment Data Storage Policy

• Mobile wallet numbers are stored in encrypted form
• Payment PINs or OTPs are never stored
• Transaction history is visible only from your account
• During withdrawal processing (typically 5–30 minutes), payment data is transmitted through secure channels

8.2 Fraud Prevention

vc77 automatically monitors unusual transaction patterns. If suspicious activity is detected, your account may be temporarily placed on hold for security verification, and you will be notified through your registered contact.

9 Protection of Minors' Information

vc77's services are intended for users aged 21 and above only. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration, and additional proof of identity may be requested in cases of doubt. If a minor has fraudulently created an account, their information will be deleted as soon as it is discovered and the account will be permanently closed.

10 Changes to the Privacy Policy

vc77 reserves the right to update or modify this privacy policy at any time. In the case of significant changes, we will notify you through the following methods:

• A clear notice will be displayed when you log in to the platform
• A notification of the update will be sent to your registered email
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after any changes will be taken as your acceptance of the new policy. If any change is not acceptable to you, you always have the option to close your account.

11 Contact for Privacy Matters

If you have any questions, complaints, or requests regarding this privacy policy, please contact us through the following:

Thank you sincerely for placing your trust in vc77. We always give the highest priority to your privacy and data protection. We are committed to providing a safe and enjoyable experience.